Refunds and cancellations
These rules apply to deposits and fees for financial auditing and related review engagements. They do not cover physical retail goods or software subscriptions, which we do not sell.
Eligibility
Refunds relate to engagement deposits and prepaid fees described in your engagement letter. Website inquiries carry no charge.
Timeframe
Requests should be made in writing within 14 days of the event giving rise to the request (cancellation, significant postponement, or billing dispute), unless the engagement letter sets a different window.
Full refund
A full deposit refund is available if we cancel the engagement for reasons within our control (for example, sudden inability to staff the agreed dates) and no fieldwork has begun. If we decline after independence checks and before kickoff, any deposit already paid is returned in full.
Partial refund
If you cancel more than 21 days before the agreed fieldwork start, we may refund the deposit minus an administrative portion of 15% to cover planning already performed. Cancellations inside 21 days typically forfeit the deposit because calendar slots cannot be refilled reliably in peak season.
Non-refundable items
Fees for fieldwork days already performed, third-party confirmation charges incurred, and travel booked at your written request are non-refundable. Issued auditor’s reports are not “returned” for a refund.
Work already started
Once planning or fieldwork has started, fees are billed for time incurred under the engagement letter. Unused prepaid amounts may be credited toward a rescheduled window within six months, at our discretion and subject to availability.
Rescheduling and no-shows
One reschedule with at least 14 days’ notice is usually accepted without extra charge if alternative dates exist. Client no-shows on agreed field days may be billed as performed days. Inventory observation dates tied to warehouse shutdowns are harder to move; late changes may require a new day-rate quote.
Deposits
Year-end audit deposits (typically 30%) reserve capacity. They are applied to the final invoice. They are not a separate product purchase.
Refund process and timing
Email [email protected] with your engagement reference, reason, and payment details used. Approved refunds are processed within 14 business days to the original payment method where possible.
Contact
+88673717326 · 72-1FengjenRd.,WenneiVillageJenwuHsiangKaohsiungHsien